Ming Florist Ltd.

 

Contact Email: info@mingflorist.com
  Tel:
(852) 2850-8299
(852) 2850-8292

  (852) 9618-9028

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Terms of Order
We reserve the right to change the contents of this page and all pages on the Mingflorist.com without any notice.

 

Placing an Order
You can place an order at Mingflorist.com 24 hours a day, seven days a week through our website. Just find the product you want, add to your shopping cart, and follow our secure step-by-step instructions to purchase. It's quick, safe, and convenient.

Or, if you prefer, our customer service is open to take phone orders Monday through Saturday from 8 am to 8 pm. Just call (852) 2850-8299 / 2850-8292 / 2311-3613.


Substitution
Substitution may be necessary to ensure your order is delivered in a timely manner. If one of our preferred florists is out of a particular item, we will substitute it with a similar element of equal or greater value. We will get approval from the customer before taking any actions. For instance, if you have chosen a bouquet with a red rose and our florist is out of that color, a pink rose will be used.

Our florists will use only the freshest flowers, and so will make substitutions depending on seasonal and regional availability.


Guarantee
All products ordered from Mingflorist.com are covered by our 100% satisfaction guarantee policy. In the unlikely event that you are not satisfied with the quality of a delivered product, or it is in any way damaged prior to receipt, we will quickly replace the bouquet or; just contact us immediately and we will take care of your problem. We should be notified of any problem immediately upon receipt of the product. We reserve the right to refuse a request for refund if such request is not received by us on a timely basis or the product has been used or broken after the recipient received the product.

Ordering
You can place your order with us:
By telephone: (852) 2850-8299 / 2850-8292 / 2311-3613
By fax: (852) 2850-8346
By Internet Website:
http://www.mingflorist.com                      
E-mail address: info@mingflorist.com

In Person: G/F., 68 Wing Lok Street, Sheung Wan, Hong Kong.


Customer Quality Satification
If required, the sender will receive a photograph of the sent arrangement on request. In the event of any comments or complaints you wish to make, you should receive a reply within 24 hours. We offer a 100% guarantee on quality satisfaction policy.

The recipient will also receive a feedback form accompanying their gift, which they can fill in and return if they wish. All feedback forms received by our computer system are then reviewed by the management in our monthly meeting; this is to discuss customer responses and a way to improve our service.


Refund Policy
If you are not completely satisfied with our quality, please contact us by e-Mail, phone or fax within 24 hours. We will make appropriate arrangements accordingly.

Phone: (852) 2850-8299 / 2850-8292 / 2311-3613
Fax: (852) 2850-8346
E-mail address: info@mingflorist.com

 

Privacy Policy

Thank you for accessing the MingFlorist.com website (the “Site”). Ming Florist Limited is committed to respecting and protecting your privacy. This Privacy Policy describes and communicates the personal information we collect about you, why we collect it, and how we use it. If our information practices change, we will post an updated policy on our website.

This Privacy Policy does not apply to other websites to which we link. You agree that your use of the Site signifies your assent to this Privacy Policy. If you do not agree with this Privacy Policy, you are not authorized to use this Site.

If you have any questions about the MingFlorist.com privacy policies, please Contact Us.

 

INFORMATION COLLECTION
We may collect personal information from you, such as your name, email address, postal address, telephone number, credit card information, birthday, and any other information about you, when you place an order online or by phone, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey. We maintain a record of your product interests and the purchases you make online or by phone.

If you decide to save your order information, you will be creating an account that includes a personal password. Please safeguard your password and other personal information. You may be liable for unauthorized use of our web site, as well as have your private information used by others. In addition, we automatically gather certain information about the use of the Site, such as how frequently certain areas of the Site are visited.

Ming Florist Limited may pass your personal information, including your e-mail address, to third parties for marketing and promotional purposes.

 

INFORMATION USE AND DISCLOSURE
We will not share or disclose your information to anyone except as described in this Privacy Policy. We may use personally identifiable information in order to give you a more enjoyable convenient shopping experience and to help us identify and/or provide information, products or services that may be of interest to you. We use your personally identifiable information to support and enhance your use of the Site and its features, including without limitation: fulfilling your order; providing customer service; and otherwise supporting your use of the Site. We may also track your past purchases to provide you with a personalized profile of your shopping history. In addition, we may notify you about new services or special promotional programs, or send you offers or information.

In connection with their performance of services to maintain and operate the Site and certain features on the Site, certain trusted third parties may be permitted to access your information. For example, we may use third parties to host the Site; operate various features available on the Site; send emails; analyze data; provide search results and links and assist in fulfilling your orders.

We may transfer personally identifiable information as an asset in connection with a proposed or actual merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganization, stock sale or other change in control.

We reserve the right to disclose information in order to comply with a subpoena, court order, administrative or governmental order, or any other requirement of law, or when we, in our sole discretion, believe it is necessary in order to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk reduction.

If you submit your email address to be added to a mailing list, we will use the email address for the purpose of sending you announcements, special offers from Ming Florist Limited and other partners along with site updates. Each email we send will contain information on how to unsubscribe from our mailing list. You can also unsubscribe by sending an email to info@mingflorist.com.

We use your feedback to improve our site and our organization. If you choose to provide information about yourself using a feedback or email form on our Web site, we will not use the information for any purpose other than to respond to your inquiry or to act on your suggestion or comment. We will not share your information with others except with your permission or upon your request.

Comments you voluntarily post on public forums will be displayed publicly along with the name you submit and the time at which you submitted the comment.

If you elect to use our referral services for informing a friend about our site, we ask you for the friend’s name and email address. We will automatically send the friend a one-time email inviting them to visit the site. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program. The friend may contact Ming Florist Limited at info@mingflorist.com to request the removal of this information from our database.

You always have the choice not to receive marketing information or calls. For instructions on opting out, please see the section entitled, “ACCESSING AND UPDATING YOUR PERSONAL INFORMATION”, below.

 

ACCESSING AND UPDATING YOUR PERSONAL INFORMATION
If you are a registered user, you may access and update your registration information and your preferences to receive email or other communications from us by sending an email to info@mingflorist.com.

You may also update or change your personal information or preferences by sending an email to info@mingflorist.com. We will take commercially reasonable steps to implement your opt-out requests promptly, but you may still receive communications from us for up to ten business days as we process your request.

While we make efforts to accommodate requests to restrict our use of your information, we reserve the right to delete all or any portion of customer information if we are not able to reasonably accommodate a requested restriction.

 

CHILDREN’S PRIVACY AND PARENTAL CONTROLS
We do not solicit any personal information from children. If you are not 18 or older, you are not authorized to use the Site. Parents should be aware that there are parental control tools available online that you can use to prevent your children from submitting information online without parental permission or from accessing material that is harmful to minors.

 


 

 

Tel.:  (852)  2850-8292  ;  2850-8299  Fax.:  (852) 2850-8346 Email:  info@mingflorist.com

 

Copyright©2010   Ming Florist Ltd   All rights reserved.